FAQs

Southtown Limousine

Have a question about our services? We have the answer. Check out these FAQs and give us a call today for more information!

  • Is tip included in the price?

    No, gratuity and tips are not included in our pricing. These are separate from the service cost.

  • What time do you suggest being picked up before our flight?

    We recommend allowing three hours before your flight departure time. This includes two hours for airport procedures and one hour for transportation to the airport.

  • What vehicles do you offer?

    Our fleet includes a variety of vehicles to suit your needs: SUVs for larger groups, sedans for comfort, and stretch limousines for luxury transportation.

  •  What areas do you service?

    We provide transportation services throughout the region, including airport transfers, corporate travel, event transportation, and service to surrounding suburbs.

  • What types of vehicles are available?

    Our diverse fleet features sedans, SUVs, stretch limousines, party buses, and executive shuttle vehicles.

  • How far in advance should I book?

    We recommend reserving your transportation as early as possible, especially during weddings, prom season, and holiday weekends.

  • Do you offer airport transportation?

    Yes — our airport transportation services include flight tracking, curbside pickup, and professional meet-and-greet assistance.

  • Can you accommodate large groups?

    Yes. Our party buses and shuttle services are designed to accommodate groups of all sizes comfortably and efficiently.

  • How is pricing determined?

    Pricing depends on the type of vehicle selected, travel distance, service duration, and any additional accommodations or special requests.

  • Do you accept cash and credit cards?

    Yes. We accept all major credit cards, debit cards, and cash payments. Corporate billing and account options are also available for business clients.

  • Do you require a deposit?

    Most reservations require a deposit to secure the vehicle and date.

  • What is your cancellation policy?

    Cancellations must be made within the timeframe listed in your reservation agreement. Late cancellations may incur a fee.

  • Can I make changes to my reservation?

    Yes — changes can be made based on availability. Contact us as soon as possible.

  • Are your drivers licensed and insured?

    Absolutely. All chauffeurs are professionally trained, background‑checked, and fully insured.

  • What safety measures do you follow?

    We maintain our vehicles regularly, sanitize interiors, monitor trips in real time, and follow all state and local regulations.

  •  Is smoking allowed in your vehicles?

    No. All vehicles are strictly non‑smoking.

  • Is alcohol allowed in the vehicle?

    Yes — for passengers 21 and older. We comply with all state and local laws.